Complaints Policy
I am committed to providing a personal and high‑quality service. Nonetheless if something has not met your expectations, I encourage you to let me know at the earliest opportunity so I can address your concern quickly and carefully to try to seek resolution.
I can assure that complaints will be handled courteously and without charge.
Raising a Concern
You can contact me by email, phone or in writing. I will acknowledge your concern promptly, within 3 working days and aim to resolve initially by means of a conversation (in person, telephone or remote) summarised in writing/via email within 7 working days.
Depending on the nature of your complaint, if it concerns regulated services I have provided through Richard Nelson LLP your complaint should be directed to the Complaints Procedure – Richard Nelson LLP and their latest version can be obtained via complaints@richardnelsonllp.co.uk
Further Review
If your concern requires more detailed consideration, I will carry out a full review of the file—in collaboration with Richard Nelson LLP where relevant—and provide a clear written response, usually within 28 days.
If You Remain Dissatisfied
You may refer your complaint to the Legal Ombudsman within six months of my final response.
Telephone: 0300 555 0333
Website:
Email: enquiries@legalombudsman.org.uk
Concerns about professional conduct may be raised with the Solicitors Regulation Authority: www.sra.org.uk/consumers/problems